Privacy Policy

Effective Date: 21 September 2026

Last Updated: 21 September 2026

Ashakare, operated by Kothiya Group ("Ashakare", "we", "us", or "our"), provides digital healthcare and healthcare-management technology for patients, doctors, clinics, and healthcare organizations.

Kothiya Group Udyam Registration No.: UDYAM-GJ-01-0679760

This Privacy Policy explains how we collect, use, protect, and handle information during our pre-launch/early-access phase and after the Ashakare product launches.

1. Early Access & Waitlist

Before the full launch of Ashakare, we may operate waitlists, early-access forms, surveys, demonstrations, and promotional campaigns.

When you join our waitlist, we may collect:

  • Name
  • Email address or mobile number
  • City or general location
  • Clinic, hospital, or organization details
  • Professional role
  • Product interests and requirements
  • Feedback or survey responses
  • Technical information relating to your interaction with our website

How we use waitlist information

  • Manage the Ashakare waitlist
  • Contact you regarding early access
  • Provide launch and product updates
  • Invite users to testing or early-access programs
  • Understand customer requirements and market demand
  • Improve Ashakare
  • Conduct aggregated product and market analysis
  • Communicate Ashakare promotions and announcements where permitted

The early-access/waitlist form is not intended to collect medical records or sensitive healthcare information.

We do not sell waitlist information to advertisers or data brokers.

2. After Product Launch

Once you use Ashakare's products or services, we may collect additional information required to provide and operate those services.

This may include:

  • Account information: Name, mobile number, email, authentication information, account preferences, and relevant professional or organizational information.
  • Healthcare information: Patient information, appointments, consultation records, symptoms, medical history, diagnoses, prescriptions, doctor's notes, medical reports, laboratory information, treatment information, and other information entered by patients or authorized healthcare providers.
  • Operational information: Doctor schedules, patient queues, appointment information, clinic operations, staff accounts, permissions, and administrative information.
  • Technical information: Device type, browser, IP address, login activity, usage information, cookies, and technical or diagnostic information.

3. How We Use Information

  • Provide and operate Ashakare
  • Manage appointments and queues
  • Support patients and healthcare providers
  • Maintain healthcare records
  • Provide healthcare-management functionality
  • Authenticate and secure accounts
  • Prevent fraud and unauthorized access
  • Provide customer support
  • Improve our products and services
  • Develop new features
  • Analyze product and healthcare-service usage
  • Meet applicable legal and regulatory requirements

4. Personal Healthcare Information

Healthcare information is treated as sensitive information.

Ashakare does not sell identifiable patient healthcare information.

We do not provide identifiable medical records, diagnoses, prescriptions, consultation records, or similar healthcare information to advertisers for targeted advertising.

Access to healthcare information is limited according to applicable permissions, user roles, healthcare requirements, and authorized purposes.

Where Ashakare integrates with ABDM or another authorized healthcare network, applicable consent, authorization, security, and regulatory requirements will apply.

5. Anonymized & Aggregated Data

Ashakare may create anonymized, de-identified, or aggregated information from information collected through its services.

Where appropriate, identifying information is removed or separated so that an individual cannot reasonably be identified.

Such information may be used for:

  • Product improvement
  • Analytics
  • Research and development
  • Healthcare and operational insights
  • Business intelligence
  • Market analysis
  • Product planning
  • Marketing and communications
  • Development of new products and services

We will not intentionally use anonymized information to identify an individual or disclose an individual's medical history.

6. Marketing & Communications

We may contact users regarding product updates, new features, early access, educational information, events and demonstrations, offers and promotions, and Ashakare announcements.

Where applicable, we will obtain the required consent and provide an option to opt out of non-essential promotional communications.

Essential communications relating to accounts, security, transactions, or healthcare services may still be sent.

We do not sell personal information or identifiable healthcare information for advertising.

7. Sharing Information

Information may be shared or made accessible where necessary to provide Ashakare's services, including with:

  • Authorized healthcare providers
  • Clinics and hospitals involved in care
  • Technology and cloud-service providers
  • Authentication, communication, payment, security, and analytics providers
  • Government or regulatory authorities where legally required

la. Security & Retention

We use reasonable technical and organizational safeguards designed to protect information against unauthorized access, disclosure, alteration, loss, or misuse.

Information is retained only for as long as reasonably necessary to provide our services, maintain required records, meet legal obligations, resolve disputes, maintain security, and fulfill legitimate business purposes.

Where information is no longer required, it may be deleted, anonymized, or securely disposed of, subject to applicable legal requirements.

9. Your Rights

Subject to applicable law, you may have rights to access your personal information, correct inaccurate information, request deletion where legally applicable, withdraw consent where processing is based on consent, and opt out of promotional communications.

Requests can be made through our privacy contact below.

10. Privacy by Design

Ashakare is built around the principle that healthcare technology should improve care without unnecessarily exposing personal information.

Our approach is: Collect what is required → use it for the stated purpose → restrict access → protect it → anonymize where appropriate → retain only as necessary.

We may update this Privacy Policy as Ashakare's products, data practices, integrations, or applicable laws evolve.